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As housekeepers in the sprawling Marriott chain of hotels know, that’s more than a cute lyric, it’s the truth. These “room attendants,” as they’re called, are paid barely $8 an hour to perform a very hard, physical job, suffering the highest injury rate in the so-called “hospitality” industry. Some two-thirds of them take pain medication just to get through their day of heaving 100-pound mattresses, stooping to clean floors, and twisting to readjust furniture in 15 to 20 rooms per shift.
Yet, Marriott’s CEO publicly hails the very women he exploits as “the heart of the house,” saying his chain likes to express its appreciation to them with “special recognition events” during International Housekeepers Week. Yes, exploited room attendants are not rewarded with a living wage, but with a congratulatory week – how great is that?
This year, housekeeper week came with “a new tipping initiative” – a scheme created by multimillionaire Maria Shriver, urging Marriott’s customers “to express their gratitude by leaving tips and notes of thanks for hotel room attendants.” Shriver says she hopes the voluntary tips “will make these women feel validated.” Is that sweet or what?
Does she at least urge that this tip be the standard 15-20 percent we give at restaurants? No, one-to-five bucks per night’s stay is recommended. Let’s see, at about $250 a day for a Marriott room, even $5 is a sad two percent expression of “gratitude.” As for customers leaving a little thank-you note, imagine trying to buy a baloney sandwich with that.
How about this: Instead of paying $9 million a year to Marriott’s CEO, make him rely on customer tips – and see how validated he feels.
"Two wrongs don't make a right, but three left turns do." --Jim Hightower